About Us

Amazon Web Services (AWS), an Amazon.com company, has been the world’s leading cloud provider for more than 16 years with the most mature, comprehensive, and broadly adopted cloud platform. AWS has over 200 fully featured cloud services, managed from 99 availability zones within 31 launched geographic regions across the globe. Millions of customers in over 240 countries - from the fastest growing startups to the largest enterprises, through to leading government agencies - all place their trust in AWS to power their infrastructure, and deliver innovation.

Here at AWS, we’re intentional about integrating inclusion and equity in our culture in order to create a diverse workplace. We’re committed to enabling all Builders to bring their authentic selves to work, where they feel a sense of belonging, and where representation and fairness are the norm.

Learn more about how you can learn and grow with AWS.

Opportunities #HereAtAWS

Technical Customer Service Associate

As a Technical Customer Service Associate, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

Key job responsibilities

- Handling Account and Billing related issue via three channels, Call, Chat, Email.

- Providing prompt, efficient, detailed, customer-oriented service to AWS customers.

- Acting as single point of contact for customer to communicate with internal service teams and to ensure AWS as a whole delivering a consistent and high-quality service.

- Acting as an advocate for our customer, reporting and acting on observed areas for improvement.

- Assisting with customer communication during AWS critical launches and support events.

- Adhere to the standard working hours from Monday to Friday, 9 am to 6 pm. During special seasons, a willingness to work on irregular days/hours is desired. In such instances, compliance with Labor Law will be ensured.

Basic Qualifications:

- Excellent oral and written communication skills in both Mandarin and English.

- Demonstrated ability in effective customer handling, showcasing strong conflict resolution, and problem-solving skills.

- Proven capacity to take ownership and exhibit a proactive approach.

Preferred Qualifications:

- 1+ year of work experience in customer service, customer management, or technical support.

- Proficient in MS Office, with moderate skills in Excel (e.g. pivot, vlookup, and etc.)

- SQL skills for data analysis

- A motivated attitude to delve into the details of systems or processes to effectively solve customer problems.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Learn more about our inclusion, diversity and equity efforts.

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